Systems Assurance Specialist

1 day ago

The Municipal District of Greystones, Ireland beBeeQuality Full time €44,000 - €64,000
Job Overview

We are seeking a Quality Systems Administrator to join our multi-functional team at Charleville site. This is a busy varied customer-focused role managing customer complaints to a high level of customer satisfaction.

About the Role
  • Manage customer complaints - gather / trend / instigate investigation if trending / generate response and send to complaint handler, if needed have translated.
  • Review new artwork proposals using standard template
  • Manage updating database & visual standards on the floor if new packaging design is due to be introduced by generating new standard and retrieving / removing old standards incl upload to SharePoint.
  • Maintain packaging library in technical and intake offices.
  • Ensure supplier approval is maintained for all suppliers not covered by Kerry central CoS incl update of approved supplier list & RA.
  • Complete CoA check for all incoming ingredients & ensure SAP checks in place for all new materials
  • Complete tasks as per Food Defence plan e.g. arrange for samples to be gathered/labelled and send for nutritional or micro (external) testing; arrange for lab equipment incl e.g. T probes to be calibrated to schedule by sending external after raising PO, ensuring stock of palletising & NC books & production labels is maintained
  • Complete inspections relating to Quality systems e.g. RSPO / Supplier approval
  • Follow up on customer queries / monitor shared email box
  • Reporting Kerry KPI metrics on e.g. complaints, micro testing, auditing, standard adherence etc.
  • Administration task to aid change management and document control
  • Follow up on any recommendations raised by Pest control Provider
  • Support with swabbing, lab work, investigations, mock traces and projects in factory as required
  • Support Supplier Non-Conformance handling when needed e.g. log NC and responses on KPI record

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