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IT Support Specialist

1 week ago

Dublin, Dublin City, Ireland eir evo talent Full time

About the Role

We are seeking a highly skilled IT Support Specialist to join our team at eir evo talent. As an IT Support Specialist, you will play a key role in supporting our team's initiatives by creating and maintaining training materials, formatting documents, assisting with communications, and helping to improve user adoption of digital tools.

Key Responsibilities

  • Content Creation and Documentation
    • Develop user-friendly resources, such as step-by-step guides, FAQs, and quick-reference materials.
    • Format and update training documents, guides, and presentations to ensure consistency.
    • Regularly review and update training content to reflect the latest system updates and features.
    • Maintain and organise training materials in a central repository for easy access.
  • Communication and User Engagement
    • Assist in preparing effective email communications, intranet updates, articles and other user engagement content.
    • Utilise a variety of communication channels (e.g., email, intranet, video) to reach a broad audience effectively.
  • Training and Support
    • Support the delivery of ICT training sessions, both in-person and online, to help users understand and apply new digital tools.
    • Ensure all training materials are clear, accessible, and easy to follow for all user levels.

Requirements and Skills

  • Excellent written, verbal, and communication abilities.
  • Strong organisational and time-management skills.
  • Ability to work independently.