Support Resolution Expert

4 days ago


Dublin, Dublin City, Ireland Evad IT Solutions Full time
Job Description:
Evaluate and resolve complex technical issues in a timely manner by utilizing advanced problem-solving skills, product knowledge, and collaboration techniques to deliver high-quality support experiences.

About the Company:
Evad IT Solutions is a rapidly growing IT company providing innovative solutions to customers worldwide. We are seeking an experienced Technical Escalations Specialist to join our team and contribute to our mission of delivering exceptional support experiences.

Responsibilities:
* Evaluate complex technical issues and develop effective resolutions
* Collaborate with customers, IT professionals, and executive management to resolve issues
* Develop and maintain strong relationships with customers and stakeholders
* Stay up-to-date with industry trends and technologies

Requirements:
* 6+ years of in-depth experience in M365
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work under pressure and meet deadlines

What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive team environment

Apply Now:
Submit your application through our website to take the first step towards joining our team.

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