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Conference and Events Duty Manager

1 week ago


Dublin, Dublin City, Ireland The Shelbourne Hotel Full time

The Shelbourne Hotel is a world-renowned five-star property located in the heart of Dublin. We are dedicated to delivering unforgettable experiences for our guests and are currently seeking a highly skilled and motivated individual to join our Conference and Banqueting Team as a Banqueting Duty Manager.

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  • Key Responsibilities:
  1. Leading the Banquet Team: Directs and motivates team members to deliver exceptional service and meet or exceed guest expectations.
  2. Scheduling Staff: Schedules banquet service staff to ensure optimal coverage and maximum efficiency.
  3. Beverage Management: Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  4. Inventory Management: Manages departmental inventories and maintains equipment to ensure seamless operation.

Core Work Activities:

  • Managing Banquet Operations: Understands the impact of banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Providing Excellent Customer Service: Sets a positive example for guest relations and ensures that all staff members understand expectations and parameters.
  • Developing Lasting Relationships: Assists team members in developing lasting relationships with groups to retain business and increase growth.

Benefits:

  • Worldwide Associate Travel Discounts: Discounted travel rates for associates and their families.
  • Learning and Development Opportunities: Access to training programs and career advancement opportunities.
  • Associate Recognition and Wellbeing Programs: Recognition and rewards for outstanding performance, as well as wellness initiatives to support associate wellbeing.