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Leading Customer Success Professional
2 weeks ago
Are you a strategic leader with a passion for driving customer success and growth? Do you have experience in managing high-performing teams and developing effective strategies to improve customer adoption and retention?
This is an exciting opportunity to join our Customer Excellence team as a Customer Success Manager. As a key member of our team, you will be responsible for leading a team of customer success professionals who are dedicated to delivering exceptional service and support to our customers.
Key Responsibilities:- Lead a team of customer success professionals to onboard new customers, improve technical health, and drive successful customer outcomes.
- Hire, coach, and mentor team members to help them grow their skills and careers.
- Execute the Success Centre strategy, delivering value for all customers on their journey.
- Drive new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy.
- Experience in leading and growing a team of individual contributors.
- Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
- Ideal candidate will have 2+ years in a leadership role at a high-performing consulting/software company or equivalent, focused on technology-enabled transformations.
- Business, Technology, Computer Science or AI-related degree preferred.
- Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We approach our distributed world of work with flexibility and trust. Our work personas are categories that are assigned to employees depending on the nature of their work and their assigned work location.
Learn more about our work personas and how they can benefit your career.
