Customer Success Professional

6 days ago

Dublin, Dublin City, Ireland beBeeSuccess Full time €80,000 - €120,000
Customer Success Expert Role

As a Customer Advocate, you will be part of the customer support team, responsible for driving customer satisfaction, growth, and adoption within the region. You will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services.

Key Responsibilities:
  • Onboard New Customers: Set up customers for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
  • Drive Adoption: Serve as a customer advocate, advising customers on how to deploy and adopt our products to meet their business needs.
  • Proactive Guidance: Drive customers to resources they have available to enhance their experience
  • Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  • Best Practices and Enablement: Support customers to attend workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  • Escalation Management: Resolve escalated customer issues quickly by leveraging resources from across the company and maintaining high levels of customer engagement.
What You'll Do:
  • In the first months, you will attend an in-person training program to learn about our products, get certified, and learn about the systems and processes used to drive customer success
  • You will be assigned a portfolio of regional customers, and be responsible for the overall health and adoption metrics for this portfolio
  • Serve as the trusted advisor to your customers, providing guidance on how to best leverage our platform to meet their goals.
  • Complete point-in-time engagements with a focus on customer onboarding, driving product adoption, and bi-yearly customer check-ins
  • Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
  • Contribute to thought leadership by developing case studies, customer success assets, and best practices.

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