Support Software Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeProblem Full time €60,000 - €80,000
Software Support Specialist

We are seeking a skilled Software Support Specialist to join our team. As an integral member of our support group, you will play a critical role in ensuring the smooth operation of our software applications.

Your primary responsibility will be to diagnose and resolve technical issues related to the application.

Key Responsibilities:
  • Identify and diagnose technical problems related to the software
  • Research and implement solutions to resolve problems efficiently
  • Review software code, configuration, and data to identify the problem that user is facing and perform minor code fixes
  • Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts
  • Document and track user issues to ensure timely resolution
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3 years of experience in software support or development
  • Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce
  • Excellent problem-solving and troubleshooting abilities
  • Effective communication skills, both verbal and written
Working Conditions:

This is a full-time position based in Dublin. The successful candidate will work from the office and will be required to travel occasionally.

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