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Digital Content Analyst Position

2 weeks ago

Dublin, Dublin City, Ireland beBeeDigitalContentAnalyst Full time €31,000 - €41,000
Job Description

We are seeking a highly skilled professional to help shape a safer and more positive digital space.

This is a unique opportunity to use your skills to contribute to a meaningful cause while working with a team that values your expertise.

Key Responsibilities:
  • Investigate and resolve reported issues, including account support and abusive content, via our ticketing system
  • Enforce community guidelines by addressing reports of abuse on the platform
  • Stay updated on clients' products and community standards
  • Use regional insights to provide scalable solutions and support the online community
  • Analyse data to continuously enhance user experience
  • Spot trends and escalate critical issues to the global team
  • Identify workflow inefficiencies and suggest improvements
Requirements:

To be successful in this role you will need:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Good understanding of social media platforms and their features
  • Knowledge of community management principles and best practices

Please note, this role may involve reviewing sensitive content, so working from our office in Dublin is essential.