Customer Experience Director

6 days ago


Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time
About Us:
Irish Life Group Services Limited is a respected leader in the Irish financial services market, with a presence across multiple sectors and a customer base of over 1.5 million individuals. For over 80 years, we've been helping people look after their life insurance, pension, and investment needs, and more recently through Irish Life Health, their health insurance requirements. Our vision is to help people live healthier lives by providing access to healthcare solutions that cater to their needs.

Key Responsibilities:
The Health Claims Service Team Lead will be responsible for the following key areas:
  • Oversight of claims processing and management, including coordination of team service levels and workloads.
  • Management of claim payments, ensuring accuracy and timeliness.
  • Identification and reporting of areas of ineffective or inefficient controls or claims processes.
  • Development and implementation of training plans to enhance team performance.

Requirements:
To be successful in this role, the individual must possess excellent communication and interpersonal skills, with a strong ability to lead by example and drive standards of professionalism within the team. A clinical background or experience in health insurance is highly desirable, along with a good understanding of governance principles and regulations. The ideal candidate will be motivated, driven, and customer-focused, with a strong ability to develop and implement training plans to enhance team performance.

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