
Service Excellence Manager
6 days ago
As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving performance in our Parts & Service department.
- Key Responsibilities:
- Lead a busy multi-franchise workshop and parts department, setting high standards for customer care.
- Develop and implement strategies to optimise profit potential and drive customer satisfaction.
- Provide guidance, training, and coaching to team members to foster a forward-thinking attitude and positive culture.
- Monitor and analyse department performance, identifying areas for improvement and implementing corrective actions.
- Stay up-to-date with local market statistics to identify opportunities within the territory.
We Are Looking For:
- A results-driven individual with a strong customer focus and ability to deliver exceptional service experiences.
- Excellent interpersonal, organisational, and communication skills.
- Innovative individuals willing to explore new methods of driving performance and improving customer satisfaction.
- Strong leadership skills with the ability to train, coach, and motivate the Service team.
What We Offer:
- Competitive remuneration package
- Performance-based bonus scheme
- Pension plan
- Employee Assistance Programme
- Ongoing training and development opportunities
- Refer a friend scheme
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