Service Excellence Manager

1 week ago


Bray, Wicklow, Ireland beBeeCustomerFocused Full time €60,000 - €75,000

Job Title: Service Excellence Manager

About the Role

This is a key position that oversees daily operations in a busy multi-franchise workshop and parts department.

  • Maintain exceptional customer care standards across all touchpoints.
  • Promote professional development through training, coaching, and performance appraisals for team members.
  • Ensure seamless service delivery by treating each customer as an individual with unique needs.
About You

We are seeking a motivated leader who excels at building strong interpersonal relationships, has excellent organisational skills, and effective communication techniques.

You will need:

  • Proven experience in main franchise Aftersales management roles.
  • A strong passion for innovative practices that drive performance improvements.
  • Outstanding leadership abilities to train, coach, and motivate the Service team.

This exciting opportunity offers a chance to thrive in a fast-paced environment where you can make a lasting impact on our customers' experiences.



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