Repairs Coordinator Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeRepair Full time €35,000 - €45,000
Job Title

A Repairs Coordinator is needed to play a key role in the day-to-day delivery of repairs and maintenance services.

This involves ensuring that repairs are scheduled and completed promptly, with low levels of abortive calls.


Key Responsibilities (Functional)
  • Support an effective responsive repair service to ensure contractors deliver repairs within designated priority times and as appointed.
  • Work with colleagues to support development of operational delivery priorities and plans for Repairs Team ensuring excellent customer service.
  • Respond to customer queries, complaints and compliments ensuring that complaints are resolved as soon as possible.
  • Work with contractors to arrange convenient times for repairs to be carried out to minimise abortive calls.
  • Assigning jobs to a range of contractors to undertake repairs in line with organisation timescales.
  • Logging repairs related to follow-up, complaints, dis-repair and variations.
  • Work with customers and contractors to ensure repairs are scheduled promptly and abortive calls are monitored and minimised.
  • Work closely with colleagues and other stakeholders to ensure the service evolves to meet residents' needs.
  • Work with colleagues to ensure a seamless and quality approach to responsive repairs service delivery.
  • Work with colleagues to ensure pre- and post-inspections are carried out to support placing of appropriate orders including variations.
  • Gather and provide data, information, statistics and reports for internal and external purposes.
  • Ensure variation requests from contractors are processed with appropriate inspection and approvals in place as soon as possible.
  • Ensure completion details of repairs are captured in the system correctly.
  • Assist in delivering a responsive and high-quality Customer Contact Service.
  • Contribute to departmental work plans, policy and service reviews, corporate strategies, and projects through preparation of reports and participation in working groups, project boards and other corporate activities.
  • Coordinate the phone system, text service and general oversight of all channels of communication with tenants.
  • Coordinate and liaise with emergency repairs services.
  • Work closely with colleagues to deliver an excellent service to residents.
  • Engage with customers and operatives to deliver and improve efficiency and customer satisfaction.
  • Check and process invoices in line with company policies and payment/tender structures.
  • Keep all property and customer data up to date in the system, including contact details, repairs details, property component information, warranties, and servicing certifications.
  • Ensure contractor information is kept up to date, including contact details, current insurances and health and safety statements.

Benefits
  • Competitive salary package.
  • Opportunities for career progression and professional development.
  • Collaborative and supportive team environment.
  • Flexible working arrangements.

Requirements

Applicants must have relevant experience and skills in repairs coordination and customer service. They should also have good communication and organisational skills.


How to Apply

Applications should be submitted by [insert deadline].

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