Night Shift Leader

22 hours ago

Dublin, Dublin City, Ireland beBeeOperations Full time €30,000 - €42,000
Night Operations Lead

As a Night Manager at The Alex, you will oversee the smooth execution of night operations in Dublin, Ireland. This role offers an opportunity to provide exceptional customer service and lead our night team with professionalism and expertise.

Key Responsibilities:
  • Lead and manage all aspects of hotel operations during the night shift, ensuring seamless delivery of services to guests.
  • Provide high-quality guest services, addressing inquiries, resolving issues, and maintaining a positive experience for late check-ins or any other requests.
  • Implement and monitor security protocols, conduct regular patrols, and respond promptly to emergencies or incidents to maintain a secure environment for guests and staff.
  • Handle nightly financial transactions, including reconciling daily reports, processing payments, and managing the night audit process to ensure accurate accounting and reporting.
  • Supervise and support night staff, providing guidance, training, and assistance as needed to achieve operational excellence.
  • Coordinate with various departments to ensure efficient collaboration and communication during the night shift.
  • Act as a point of contact for any issues or challenges that may arise during the night, resolving conflicts, and making decisions to maintain a high level of customer satisfaction and operational efficiency.
Requirements:
  • Recognize the significance of health and safety protocols in a hotel environment.
  • Demonstrate proven experience in a management position.
  • Exhibit excellent people skills and provide superb guest service.
  • Display attention to detail in delivering customer care standards.
  • Have knowledge of Oprea system.
  • Be able to work effectively as part of a team and on own initiative.
  • Be available and flexible for early starts and late finishes, weekends, and bank holidays.
Benefits:
  • Competitive Salary
  • Free use of fully equipped gym
  • Free meal

As a valued member of our team, you will enjoy a range of benefits and opportunities for growth and development. If you are passionate about delivering exceptional customer service and leading a dynamic team, we encourage you to apply for this exciting opportunity.

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