Customer Service Representative

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €35,000 - €55,000
Job Opportunity

This role presents a chance to excel as a Customer Service Representative. You will be responsible for delivering exceptional customer service and technical support, ensuring prompt resolution of queries from internal and external stakeholders.

The ideal candidate will possess a strong focus on customer satisfaction, with previous experience in a similar environment. They will have a desire to learn and develop, along with a high attention to detail and emphasis on compliance.

In this position, you will work collaboratively across teams and the global business, consistently exceeding performance targets. You will integrate regulatory requirements into your work practices to ensure ongoing compliance.

You will have the opportunity to develop hands-on knowledge of our systems and gain IT skills to support customers. We promote a culture where you can continuously grow professionally and personally, with access to training programs, resources, and career development opportunities.

As a valued member of our team, you will enjoy a competitive salary, defined contribution pension, income protection, and 1:1 financial advice. You will also benefit from a hybrid working model, comprehensive leave entitlements, career breaks, and secondments.

To succeed in this role, you should have a passion for customer service, a willingness to learn, and a strong attention to detail. If you are a team player with excellent communication skills and a proactive approach, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide top-notch customer service and technical support to internal and external stakeholders.
  • Diagnose customer issues by asking probing questions.
  • Work with internal and external customers to resolve issues with a high level of customer service and excellence.
  • Collaborate with team members to achieve goals and objectives.
  • Develop hands-on knowledge of our systems and gain IT skills to support customers.

What We Offer
  • Competitive salary.
  • Defined contribution pension.
  • Income protection.
  • 1:1 financial advice.
  • Hybrid working model.
  • Comprehensive leave entitlements.
  • Career breaks.
  • Secondments.

Requirements
  • Candidate should have a passion for customer service.
  • Candidate should have a willingness to learn.
  • Candidate should have a strong attention to detail.
  • Candidate should be a team player with excellent communication skills and a proactive approach.

Skill Requirements
  • Candidate should have previous experience in a customer support environment.
  • Candidate should have experience with CRM systems.
  • Candidate should have knowledge of IT and technology.

Seniority Level
  • Entry-level position.

Employment Type
  • Full-time employment.

Industry
  • Consumer Services.

This role presents an outstanding opportunity for a customer-focused individual to grow their skills and expertise in a dynamic and supportive environment. If you are passionate about delivering exceptional customer service and have a desire to learn and grow, we encourage you to apply for this exciting opportunity.

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