
International Business Growth Specialist
2 days ago
Imagine a role where you can make a real impact on our international business growth. We're looking for an Export Coordinator to join our Export Team and support the development of our FoodEx business abroad.
Job Description:As an Export Coordinator, you will be responsible for managing the touch points between our FoodEx business and retail/wholesale divisions. Your key objectives will be to deliver exceptional service to export customers while ensuring operational efficiency in fulfillment, clear communication across the business, and fostering long-term stable relationships.
Responsibilities:- Deliver first-class service to all export customers, ensuring availability of product, accuracy and completeness of paperwork & certification, and supporting product information.
- Maximize availability through cross-functional and cross-divisional stakeholder management.
- Measure customer service agreements, generate KPIs, and escalate issues as necessary.
- Drive sales performance through customer engagement and relationship management.
- Maintain catalogue data and pricing for existing and new customers.
- Ensure maintenance of Food Safety & Quality (FS&Q) records for traceability for all customers and issuance of health certification requirements for customer orders.
- Forecast and demand plan for customers, ensuring this is communicated, maintained, and reported to relevant stakeholders internally and externally.
- Fulfill customer orders and provide supporting documentation to meet customers' requirements.
- Maintain brand & own brand product information requirements and communicate the latest versions of artwork, images, ingredients, nutritional information, and allergens to all customers.
- Three years or more experience within a supply chain/trading/sales role.
- Aptitude for leveraging data, fulfilling customer orders, and growing sales sustainably.
- Proven ability to achieve high-quality results in delivering service excellence.
- Excellent communication and problem-solving skills, with the ability to work from own initiative.
- Strong Microsoft Excel skills and technology competency.
- Good attention to detail and ability to deliver on commitments, building trust with customers and stakeholders.
- Natural predisposition to our core values: honesty, not being greedy, working hard, and achievement.
- Flexibility and ability to adapt in a fast-paced environment, comfortable with ambiguity.
- A focus on continuous improvement and learning on the job.
- Ability to work effectively as part of a team, remotely and across countries, cultures, and time zones.
- Career Development: Opportunities for advancement and learning are plentiful at our organization.
- Collaborative Environment: Work alongside a passionate team where your contributions make a significant impact.
- Innovation Focus: Be part of a company that values forward-thinking solutions.
- Community Focus: Contribute to a company that truly values its communities and strives to make a positive impact.
- Legacy: Join an organization with a long-standing commitment to community and innovation.
Our organization operates a hybrid working model, allowing you to alternate between connecting/collaborating in the business and working remotely. We value diversity and equality and encourage applications from candidates with diverse backgrounds.
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