Reservations Coordinator

At a luxury resort in the Irish countryside, near Dublin, we are seeking an experienced Reservations Coordinator to join our hospitality team.

• Manage guest reservations and correspondence, ensuring seamless communication throughout their stay.
• Familiarize yourself with our comprehensive rate structure, including various packages and promotions.
• Liaise with hotel reservation inquiries, from initial quote to final confirmation, providing exceptional customer service at every stage.
• Verify that all reservations are accurately entered into our system, ensuring timely and efficient processing.
• Coordinate room, dining, SAP, golf, leisure, and transportation arrangements for guests, tailoring their experience to meet their individual needs.
• Negotiate and finalize bookings with tour operators, handling pre-payment requirements as necessary.
• Prepare weekly reports as required, highlighting key metrics and trends in guest activity.

• Demonstrate high motivation and drive to achieve targets, consistently striving for excellence in your work.
• Possess excellent negotiation and decision-making skills, enabling you to navigate complex situations with ease.
• Showcase outstanding communication and organizational abilities, effectively managing multiple tasks and priorities.
• Demonstrate fluency in English, both spoken and written, ensuring clear and concise interactions with guests and colleagues alike.
• Be flexible in your working hours, adapting to changing circumstances and deadlines.
• Possess knowledge of Opera software, a desirable asset in this role.

• Award-winning Great Place to Work certification.
• Monthly service charge payment, recognizing your hard work and dedication.
• Staff transport to and from work outside public transport hours, promoting a healthy work-life balance.
• Ongoing investment in personal development, empowering you to grow and succeed in your career.
• Fantastic career progression opportunities, offering a clear path to advancement and recognition.
• A monthly recognition program, celebrating your achievements and contributions.
• An Employee Assistance Program, providing confidential support and guidance when needed.
• Social events and activities, fostering a sense of community and camaraderie among colleagues.
• Uniform meals while on duty, ensuring you're well-fed and energized throughout your shift.
• Discounts on stays at the resort and food & beverage for you and your loved ones.
• Life Assurance, providing peace of mind and security for you and your family.