Operational Systems Manager

1 week ago

Dublin, Dublin City, Ireland beBeeSystem Full time €85,000 - €110,000

As a System Operations Manager, you will play a pivotal role in maintaining and continuously enhancing our global system operations. This includes managing and prioritizing system incidents or 'bugs' for resolution with our third-party service provider, evaluating and driving quality, reliability, and accuracy in system performance and data captured by the system, conducting regular audits to proactively assess system vulnerabilities, reporting on production security threats, analyzing system and operational Key Performance Indicators (KPIs) to identify and drive continuous improvement, and acting as primary liaison to manage system escalations, last-mile system changes, and requirements gathering for non-self-serviceable system enhancements.


You will also be responsible for overseeing a team of System Administrators who manage localized day-to-day system operations and configurations for 450+ worldwide users, and Data Stewards who ensure 100% reliability in the data extracted from these systems that feeds 70+ data tables responsible for financial, environmental sustainability, and regulatory reporting.


Key Job Responsibilities:
  • Leading and developing a high-performing team of System Administrators and Data Stewards to ensure optimal output and balance
  • Managing ticket queues, prioritization, trade-offs, and stakeholder communications for system feature and data incidents
  • Owning and regularly presenting metrics, findings, priorities, and communications to both internal and external stakeholders and leadership
  • Conducting and coordinating system, data, and operation security audits to proactively identify and resolve vulnerabilities
  • Driving collaboration, alignment, documentation, and communications to prepare systems and global operations for last-mile system changes

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