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Head of CX Strategy

1 week ago

Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

We are seeking an experienced Head of CX Strategy to join our Executive team at LearnUpon. As a visionary leader, you will be responsible for developing and executing comprehensive CX strategies that drive customer retention, loyalty, and revenue growth.

About the Role:
  • Develop and execute comprehensive CX strategies to drive customer satisfaction and retention.
  • Lead a high-performing team of Customer Experience professionals to deliver exceptional customer experiences.
  • Collaborate with cross-functional teams to design and implement customer-centric solutions.
  • Monitor and analyze key performance metrics to inform strategic decision-making.

Responsibilities:

  • Develop and execute a customer retention strategy that drives business growth.
  • Lead a team of CX professionals to deliver exceptional customer experiences across all touchpoints.
  • Collaborate with Sales and Revenue Operations teams to build strategic plans for account growth and expansion.
  • Implement customer success initiatives to ensure customers realize the full value of LearnUpon's platform and services.

Requirements:

  • Proven experience leading a large Customer Experience function in a SaaS B2B company from growth stage to scale-up stage.
  • Strong analytical skills and strategic thinking abilities, with a focus on using data to drive decisions.
  • Exceptional leadership, communication, and interpersonal skills.
  • Expertise in CRM systems and analytics tools.