CX Solution Designer

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Overview:

As a Customer Experience Innovation Manager, you will play a key role in driving innovation and transformation across the CX landscape.

Key Responsibilities:

  • Design and deliver end-to-end CX solutions that enhance efficiency, customer satisfaction, and revenue growth.
  • Collaborate closely with clients to understand their challenges and future goals, developing tailored CX strategies to drive business impact.
  • Build strong relationships with internal teams and clients to ensure seamless execution and ongoing success.
  • Provide thought leadership in generative AI, advocating for its role in transforming CX while balancing people-first solutions.

Requirements:

  • 7-10 years of experience in solution architecture, CX strategy, or related fields.
  • Expertise in the CX industry, particularly within BPO.
  • Strong experience in pre-sales.
  • Strong knowledge of AI, automation, and emerging technologies shaping the CX space.

Benefits:

  • A competitive salary plus bonus and benefits package.
  • A hybrid work model with office-based work, remote flexibility, and on-site client engagement.
  • The opportunity to work with a leading innovator in customer experience (CX) solutions.


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Sector: TechnologyRole: ConsultantContract Type: PermanentHours: Full TimeJoin Our Team as a Solution Architect at Capita Ireland within our CE divisionCapita Ireland is experiencing dynamic growth, and we are thrilled to offer an exciting opportunity for a talented Solution Architect to join our senior...


  • Dublin, Dublin City, Ireland Capita Full time

    Join Our Team as a Solution Architect at Capita Ireland within our CE divisionCapita Ireland is experiencing dynamic growth, and we are thrilled to offer an exciting opportunity for a talented Solution Architect to join our senior management team. This pivotal role is at the heart of our growth strategy, playing a crucial part in developing and expanding our...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    CPL Healthcare is a leading innovator in customer experience (CX) solutions. We're on a mission to elevate our role from a transactional service provider to a strategic partner, driving real business impact through cutting-edge CX solutions.We're seeking a Transformation CX Lead to design and deliver scalable, human-centric solutions that drive efficiency,...

  • Solution Architect

    2 weeks ago


    Dublin, Dublin City, Ireland CPL Full time

    Our client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner. They are looking for a Solution Architect to lead this transformation—designing and delivering cutting-edge CX solutions that drive real business impact.As a Solution Architect, you'll be...

  • Solution Architect

    3 days ago


    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Our client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner.They are looking for a Solution Architect to lead this transformation—designing and delivering cutting-edge CX solutions that drive real business impact.As a Solution Architect, you'll be...

  • Solution Architect

    2 weeks ago


    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Our client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner. They are looking for a Solution Architect to lead this transformation—designing and delivering cutting-edge CX solutions that drive real business impact.As a Solution Architect, you'll be...

  • Solution Architect

    2 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Get AI-powered advice on this job and more exclusive features.Senior Manager | Client Services | james.monks@cpl.com | +353 1-6146169Hybrid | Cork HQ | Dublin Client BaseOur client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner. They are looking...


  • Dublin, Dublin City, Ireland CPL Full time

    About the RoleThis is a hybrid opportunity that combines office-based work, remote flexibility, and on-site client engagement. Our Cork-based headquarters provides a collaborative environment, with most clients based in Dublin.We offer a competitive salary, bonus, and benefits package to attract and retain top talent.The ideal candidate will have a proven...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About Us: CPL Healthcare is a pioneering force in customer experience (CX) solutions, dedicated to elevating our role as a strategic partner rather than just a transactional service provider.We are Looking for: A skilled Innovation Experience Designer to join our team. This individual will be responsible for designing and delivering innovative CX solutions...


  • Dublin, Dublin City, Ireland Tools for Humanity Full time

    About the Company:World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.Location: San Francisco, USA | Dublin, IEAbout the RoleTools for Humanity is seeking a...


  • Dublin, Dublin City, Ireland Vodafone Full time

    Job DescriptionAbout the Role:The Solutions Architect is a critical position that requires a deep understanding of technical solutions and their commercial viability. As a trusted advisor to major accounts, this role involves leading the design and implementation of Vodafone's solutions, ensuring they meet customer needs and align with business...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Our client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner. They are looking for a Solution Architect to lead this transformation—designing and delivering cutting-edge CX solutions that drive real business impact.As a Solution Architect, you'll be...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Company Overview: CPL Healthcare is a leader in customer experience (CX) solutions, dedicated to helping businesses transform their customer interactions into meaningful experiences.We're seeking a Customer Centric Solutions Architect to join our team, who will be responsible for designing and delivering CX solutions that meet the evolving needs of our...


  • Dublin, Dublin City, Ireland CPL Full time

    Our client, a leading innovator in customer experience (CX) solutions, is on a mission to elevate their role from a transactional service provider to a strategic partner. They are looking for a Solution Architect to lead this transformation—designing and delivering cutting-edge CX solutions that drive real business impact.As a Solution Architect, you'll be...

  • CX Project Manager

    3 days ago


    Dublin, Dublin City, Ireland Manpower Ireland Full time

    Company DescriptionAt Dropbox, we aim to put the customer at the centre of everything we do. With over 700 million users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our...

  • CX Quality Analyst

    3 weeks ago


    Dublin, Dublin City, Ireland Manpower Ireland Full time

    Company Description Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries. We believe technology should get out of the way, so...

  • CX Quality Analyst

    6 days ago


    Dublin, Dublin City, Ireland ManpowerGroup Ireland Full time

    Company DescriptionDropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's...

  • CX Quality Analyst

    4 days ago


    Dublin, Dublin City, Ireland TN Ireland Full time

    Company DescriptionDropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Company Overview:Our client is a leading innovator in customer experience (CX) solutions, on a mission to elevate their role from a transactional service provider to a strategic partner.Job Description:This is an exciting opportunity for a seasoned Solution Architect to lead the transformation of CX solutions, designing and delivering cutting-edge solutions...


  • Dublin, Dublin City, Ireland Monograph Full time

    About StripeAt Stripe, we are building a financial infrastructure platform for businesses to accept payments and grow their revenue. Our mission is to increase the GDP of the internet, and we need talented individuals to help us achieve this goal.The Solutions Architecture team works with our largest users to understand their technical requirements and map...