Customer Experience Innovation Manager

2 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Company Overview:

Our client is a leading innovator in customer experience (CX) solutions, on a mission to elevate their role from a transactional service provider to a strategic partner.

Job Description:

This is an exciting opportunity for a seasoned Solution Architect to lead the transformation of CX solutions, designing and delivering cutting-edge solutions that drive real business impact.

Responsibilities:

  • Design and deliver CX solutions that enhance efficiency, customer satisfaction, and revenue.
  • Partner with business development teams to identify opportunities, co-create solutions, and drive adoption.
  • Conduct deep-dive discovery sessions to understand client challenges and future goals.
  • Build robust business cases, resource plans, and solution roadmaps aligned with client needs and commercial objectives.

Qualifications:

  • 7-10 years of experience in solution architecture, CX strategy, or related fields.
  • Expertise in the CX industry, particularly within BPO.
  • Strong experience in pre-sales.
  • Strong knowledge of AI, automation, and emerging technologies shaping the CX space.

Benefits:

  • A competitive salary plus bonus and benefits package.
  • A hybrid work model with office-based work, remote flexibility, and on-site client engagement.
  • The opportunity to work with a leading innovator in customer experience (CX) solutions.


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