Manager, Customer Experience Innovation

6 days ago


Dublin, Dublin City, Ireland Mike's Hard Lemonade Co Full time
About the Role

We are seeking a highly experienced Manager, Digital Business Architect to join our Digital Center of Excellence team. The successful candidate will be responsible for shaping future visions and integration roadmaps for B2C digital capabilities, collaborating with Product Owners to identify opportunities for enhancing B2C digital capabilities, and developing and driving the integration strategy. Additionally, the role will involve maintaining a comprehensive integrations roadmap, ensuring a holistic view of all requirements across digital teams, and orchestrating the rollout of B2C digital initiatives.

Key Responsibilities

- Collaborate with Product Owners to identify opportunities for enhancing B2C digital capabilities, recommending suitable tools and technologies to address evolving requirements.
- Develop and drive the integration strategy by translating technology needs into clear business requirements and communicating their value to stakeholders.
- Maintain a comprehensive integrations roadmap, ensuring a holistic view of all requirements across digital teams.
- Orchestrate the rollout of B2C digital initiatives, ensuring seamless implementation across brands and markets.
- Mitigate risks associated with new integration capabilities, ensuring successful deployment and alignment with organizational goals.

What We Offer

We offer a competitive salary package, comprehensive benefits, and opportunities for professional development and growth. As a member of our team, you will be part of a dynamic and innovative organization that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from individuals of all backgrounds who are eligible to work in Ireland.

  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Company Overview:Our client is a leading innovator in customer experience (CX) solutions, on a mission to elevate their role from a transactional service provider to a strategic partner.Job Description:This is an exciting opportunity for a seasoned Solution Architect to lead the transformation of CX solutions, designing and delivering cutting-edge solutions...


  • Dublin, Dublin City, Ireland Mike's Hard Lemonade Co Full time

    About Our CompanyWe are a leading international alcohol beverage business with a strong portfolio of brands. Our goal is to deliver exceptional customer experiences through innovative digital solutions.We are committed to investing in the best talent to achieve this goal and are seeking a highly skilled and experienced professional to join our team as a...


  • Dublin, Dublin City, Ireland Edesk Full time

    Company OvervieweDesk is revolutionizing the way e-commerce businesses handle customer support. Our AI-powered, multi-channel helpdesk enables merchants to automate and streamline their customer interactions, making support faster, smarter, and more effective.


  • Dublin, Dublin City, Ireland Mcsport Full time

    Join to apply for the Customer Experience Manager role at McSportJoin Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard...


  • Dublin, Dublin City, Ireland McSport Full time

    Join Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We hire exceptional people and equip...


  • Dublin, Dublin City, Ireland McSport Full time

    Join Our TeamMcSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We hire exceptional people and equip...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.We...


  • Dublin, Dublin City, Ireland CPL Full time

    About the RoleThis is an exciting opportunity to join our team as a Customer Experience Executive and make a real impact on the lives of our customers. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of service and support.You will work closely with our maintenance and support partners to ensure...


  • Dublin, Dublin City, Ireland Three Ireland (Hutchison) Limited Full time

    At Three Ireland, we're changing the way people interact with our business. As a Digital Journey Experience Designer, you'll be part of a team that's shaping every customer journey beyond tomorrow.We're looking for someone who wants to understand how customers are changing, what really matters to them, and how technology plays a role in that. This will help...


  • Dublin, Dublin City, Ireland Brightwater Full time

    Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey. This is a new role, joining an...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About Us: CPL Healthcare is a pioneering force in customer experience (CX) solutions, dedicated to elevating our role as a strategic partner rather than just a transactional service provider.We are Looking for: A skilled Innovation Experience Designer to join our team. This individual will be responsible for designing and delivering innovative CX solutions...


  • Dublin, Dublin City, Ireland Brightwater Capital, LLC Full time

    Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.This is a new role, joining an...


  • Dublin, Dublin City, Ireland Alternatives Full time

    Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.This is a new role, joining an...


  • Dublin, Dublin City, Ireland Allianz Popular Sl. Full time

    About Allianz">We are a leading insurance and asset management company, dedicated to delivering exceptional customer experiences through innovative thinking, state-of-the-art technology, and outstanding service.Our commitment to diversity and inclusion is reflected in our open-door policy, which encourages employees to bring their whole selves to work.As an...

  • Customer Experience

    2 weeks ago


    Dublin, Dublin City, Ireland Allergan Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...

  • Customer Experience

    4 days ago


    Dublin, Dublin City, Ireland Allergan Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...


  • Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time

    Irish Life Group Services Limited is seeking a talented Customer Support Executive to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and support to our clients.Our company has a long history of helping people in Ireland look after their life insurance, pension, investments, and...


  • Dublin, Dublin City, Ireland Bank Of Ireland Group Full time

    About the TeamThe Customer Insights, Innovation and Experience team is a dynamic group of professionals dedicated to understanding customer needs and developing insights that drive business decisions. We are passionate about delivering exceptional customer experiences and are seeking a talented Insight Manager for Customer Experience to join our team.The...


  • Dublin, Dublin City, Ireland Tesco Full time

    Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland's Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals'...


  • Dublin, Dublin City, Ireland Talenthub Full time

    About the Role:At Talenthub, we're seeking a talented UX Designer to join our innovative EdTech team in Dublin. As an experienced professional, you will collaborate closely with our Head of Product and cross-functional teams to develop high-fidelity designs and interactive prototypes for our cutting-edge online learning platform.This is an exciting...