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We're seeking a highly skilled and experienced professional to join our team as a Production Services Operations Specialist. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production services.
">The successful candidate will have a strong background in computer systems management and monitoring, with experience operating and supporting complex integrated billing, payment or supply chain systems. You will also have practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
">- You will provide technical support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms.
- Troubleshoot and resolve incidents related to application performance, functionality, and integration.
- Utilize monitoring tools like Datadog, Kibana, and CloudWatch to proactively identify and address system issues.
- Develop and maintain shell scripts to automate routine tasks and processes.
- Integrate various tools like UIPath, Zapier, Slack, and Monday.com to streamline operations.
- Analyze complex system issues to identify root causes and propose effective solutions.
What We Need
">To be successful in this role, you will need:
">- A degree in Computer Science or a related field, or equivalent experience.
- 4+ years of experience operating and supporting complex integrated billing, payment or supply chain systems.
- Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
- Experience with cloud platforms and services.
Benefits
">This is an excellent opportunity to join a dynamic team and take your career to the next level. You will have access to ongoing training and development, as well as opportunities for growth and advancement.
">As a valued member of our team, you can expect:
">- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunities for growth and advancement.
Culture
">We strive to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. Our company is committed to equal employment opportunities regardless of race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
">We value diversity and inclusion, and we welcome applicants from all backgrounds.
