Director of Hotel Operations
4 days ago
The Europe Hotel & Resort is a world-class property recognized for delivering unforgettable guest experiences. We are seeking a dedicated professional to fill the role of Director of Hotel Operations.
About the Role:
You will oversee key departments, focusing on delivering high-quality guest experiences and driving business growth. This leadership position requires strong communication skills and the ability to motivate teams.
Key Responsibilities:
- Coordinate efforts across accommodation, food and beverage, reception, conference and banqueting, and spa teams
- Develop and implement strategies to improve operational efficiency and guest satisfaction
- Lead by example, fostering a culture of excellence in guest care and teamwork
- Conduct regular meetings with Heads of Departments to review performance and operational matters
- Monitor compliance with Standard Operating Procedures (SOPs) and health and safety regulations
- Respond promptly to guest feedback and operational challenges
- Drive revenue growth through up-selling and cost management opportunities
- Roster and actively participate in Duty Management shifts daily
What We Are Looking For:
- A proven track record of leadership in luxury hotel operations
- At least 4 years of experience in a senior management role within a high-volume setting
- Exceptional attention to detail and personal presentation
- Strong communication, decision-making, and problem-solving skills
- A natural ability to motivate and lead teams
- Flexibility to work varied hours, including evenings and weekends
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