Hotel Operations Manager

2 days ago


Limerick, Limerick, Ireland Limerick Strand Hotel Full time

Job Description:

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About the Role:

The Duty Manager will be responsible for ensuring the smooth operation of all areas within the hotel, maintaining high standards of service delivery and adhering to established protocols.

Main Responsibilities:

  • Liaise with HODs: Daily communication with Heads of Departments to ensure adequate staffing levels and address any discrepancies.
  • Service Delivery: Maintain operational responsibility for service delivery and standards throughout the hotel when on duty.
  • Cleanliness and Safety: Patrol the hotel regularly to check cleanliness, fire exits, and overall safety.
  • Team Leadership: Take charge in emergency situations such as fires or system failures.
  • Guest Experience: Ensure a warm welcome for guests, resolve complaints professionally, and maintain a lobby presence during peak hours.
  • Back of House: Maintain clean and proper conditions in back-of-house areas.
  • Documentation: Complete requisitions outside of store hours and compile necessary Duty Management documentation.
  • Training: Participate in training sessions and assist in conducting show arounds.
  • Support Functions: Help with booking out guests and provide assistance as required.

Requirements:

The successful candidate should possess excellent communication and interpersonal skills, be able to work independently, and have a strong focus on customer satisfaction.

Benefits:

  • Parking facility
  • Meal allowance/canteen
  • Employee Assistance Programme
  • Health & Wellbeing Week
  • Discounted rates at sister hotels


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