Hotel Operations Manager
2 days ago
Job Description:
">About the Role:
The Duty Manager will be responsible for ensuring the smooth operation of all areas within the hotel, maintaining high standards of service delivery and adhering to established protocols.
Main Responsibilities:
- Liaise with HODs: Daily communication with Heads of Departments to ensure adequate staffing levels and address any discrepancies.
- Service Delivery: Maintain operational responsibility for service delivery and standards throughout the hotel when on duty.
- Cleanliness and Safety: Patrol the hotel regularly to check cleanliness, fire exits, and overall safety.
- Team Leadership: Take charge in emergency situations such as fires or system failures.
- Guest Experience: Ensure a warm welcome for guests, resolve complaints professionally, and maintain a lobby presence during peak hours.
- Back of House: Maintain clean and proper conditions in back-of-house areas.
- Documentation: Complete requisitions outside of store hours and compile necessary Duty Management documentation.
- Training: Participate in training sessions and assist in conducting show arounds.
- Support Functions: Help with booking out guests and provide assistance as required.
Requirements:
The successful candidate should possess excellent communication and interpersonal skills, be able to work independently, and have a strong focus on customer satisfaction.
Benefits:
- Parking facility
- Meal allowance/canteen
- Employee Assistance Programme
- Health & Wellbeing Week
- Discounted rates at sister hotels
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