Spanish Speaking Quality Assurance Consultant
4 days ago
We are excited to offer a new opportunity for a highly skilled Spanish Speaking Quality Assurance Consultant to join our team at Wipro Technologies. As a key member of our quality assurance team, you will play a vital role in ensuring the highest standards of quality in our services.
Your primary responsibility will be to perform audits on recorded and live client interactions, providing valuable feedback to call center agents through QMS. You will also conduct regular calibration sessions to ensure evaluations align with business requirements.
In addition, you will support the business in managing and implementing Quality Management standards and processes that meet global standards and local market nuances.
You will apply critical thinking and analytics to provide insights to clients, identifying trends and opportunities for growth.
This role offers an excellent chance to develop your career in quality assurance, working closely with cross-functional teams and collaborating with clients and colleagues in a fast-paced environment.
Key Responsibilities:- Perform audits on recorded and live client interactions, providing actionable feedback to call center agents through QMS.
- Conduct regular one-on-one or group calibration sessions to ensure evaluations align with business requirements.
- Support the business in managing and implementing Quality Management standards and processes that meet global standards and local market nuances.
- Apply critical thinking and analytics to provide insights to clients, identifying trends and opportunities for growth.
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