Hotel Operations Manager

6 days ago


Dublin, Dublin City, Ireland Clayton Hotel Charlemont Full time

**Job Description for Assistant Front Office Manager at Clayton Hotel Charlemont**

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team in the excellent Clayton Hotel Charlemont. The ideal candidate will have a proven track record of managing front office operations, ensuring guest satisfaction, and maximising revenue.

The successful candidate will report to the Front Office Manager and be responsible for assisting in the smooth and efficient running of the Front Office Department. This includes greeting guests warmly, efficiently controlling front office operations, working with the management team to maintain strong morale, monitoring cash transactions, and ensuring adequate staffing.

The role requires a warm, friendly, and approachable personality when dealing with fellow staff and guests. The ability to work on one's own initiative and as part of a team is essential. The ideal candidate will also have excellent organisational skills and the ability to oversee and delegate work effectively.

About Our Culture:

Dalata Hotel Group is Ireland's largest hotel group, and we pride ourselves on creating an objective, supportive, and fair working environment for our employees. We lead through our Dalata values of 'Our People, Our Fairness, Our Service, and Our Individuality'. If you have the right attitude and energy, you will have great opportunities to progress within the group.

  • Ensure all guests receive a genuine warm, friendly, and courteous welcome on arrival and during their stay from all department personnel.
  • Assist in efficiently and effectively controlling front office departmental operations.
  • Work with the management team to ensure strong morale amongst the team at all times.
  • Monitor all front office cash transactions, float and till procedures and ensure that procedures are carried out in accordance with Company policy.
  • Ensure that the front desk is adequately staffed at all times and anticipate the need for additional cover particularly during busy periods.
  • Familiarise departmental staff with sales and promotional principles and promote all outlets in the hotel.
  • Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's and allocations.


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