Customer Support Team Leader

2 weeks ago

Dublin, Dublin City, Ireland beBeeLead Full time €90,000 - €120,000
Job Overview

This is an exciting opportunity to lead a dynamic team of customer support engineers and play a critical role in ensuring they have the tools, guidance, and mentorship needed to excel.

The successful candidate will have strong interpersonal and communication skills, with the ability to inspire and motivate a team. They will also possess excellent project management skills and be able to contribute to high-level planning and decision-making.

Key Responsibilities
  • Team Leadership & Development: Lead and support a team of customer support engineers, fostering a high-performance culture by removing operational roadblocks, coaching team members, and investing in upskilling initiatives.
  • Performance Management: Conduct regular performance reviews, provide actionable feedback, and implement tailored development plans to enhance both individual and team growth, driving excellence across the board.
  • Cross-Functional Collaboration: Act as a bridge between the team and other departments, facilitating seamless communication and ensuring collaborative success on cross-functional initiatives.
  • Project Ownership: Oversee and actively contribute to user operations projects, representing the generalist teams in leadership discussions and ensuring the successful execution of key initiatives.
  • Strategic Planning: Contribute to the development of innovative strategies that drive the efficiency, scalability, and growth of the user operations team, aligning with organizational goals.
  • Customer-Centric Problem Solving: Partner with engineering teams to resolve complex customer issues, while generating valuable insights to inform product development and GTM strategies.

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