
Cloud Infrastructure Specialist
6 days ago
We are looking for a skilled Cloud Engineer to join our team. As a Cloud Engineer, you will be responsible for designing, delivering, and scaling cloud-based infrastructure that underpins our clients enterprise contact centre.
This is an opportunity for experienced engineers to work with cutting-edge technologies and develop their skills in cloud-first thinking, automation, and on-the-job learning in VoIP/SIP and contact centre technologies.
The ideal candidate will have strong skills in Linux, Docker/Kubernetes, and experience working with cloud services (AWS, Azure, or GCP). They should also be familiar with monitoring frameworks and willing to learn contact centre tooling.
Key Responsibilities:
- Build and maintain resilient Linux-based systems for customer contact services
- Contribute to platform automation, monitoring, and deployment tooling (CI/CD, GitOps, etc.)
- Troubleshoot and support production systems in a high-availability environment
- Collaborate with senior engineers to upskill in SIP, VoIP, and telephony environments
- Participate in agile sprint cycles, code reviews, and platform optimisation efforts
- Write and maintain platform documentation and incident runbooks
Ideal Experience:
- 5+ years in platform, cloud, DevOps, or infrastructure engineering roles
- Strong skills in Linux, Docker/Kubernetes
- Familiarity with cloud services (AWS, Azure, or GCP) and monitoring frameworks
- Willingness to learn contact centre tooling (Genesys, Amazon Connect, Avaya)
- Experience supporting production systems in a regulated or enterprise environment
- Scripting experience (Python, Bash, etc.) and solid understanding of system-level debugging
Benefits:
We champion innovation and creativity within our diverse and supportive work environment. We provide avenues for professional growth and development, ensuring you become a pivotal part of charting the future of technology solutions.
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