Technical Support Specialist Position

2 weeks ago


Galway, Galway, Ireland Diligent Full time

Diligent is a global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices.

Our mission at Diligent is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose.

We are looking for an enthusiastic and self-motivated Tech Support Specialist to join our team, who will provide exceptional bilingual support service to customers across all industries, including many Fortune 500 companies.

The role of the Tech Support Specialist is to be a trusted partner to our clients by providing hands-on technical expertise and supporting the functionality of complex enterprise business applications.

We require our Tech Support Specialist to have a strong background in technology, excellent communication skills, and the ability to work under pressure to resolve complex and time-sensitive client issues.

Key Responsibilities:
  • Provide superior levels of technical customer support to Diligent end-users, channel partners, and internal customers.
  • Coach and advise global customers in the effective use of Diligent products and systems.
  • Troubleshoot application errors, support software installations and upgrade processes.
  • Create trusted advisory relationships with our customers ensuring they are using the correct products for their needs.
Required Skills and Qualifications:
  • Engineering degree in Computer Sciences or related fields.
  • Experience with Microsoft SQL Server installation, configuration, and performance.
  • Proficient in SQL, stored procedures, database schema, and hands-on experience in enterprise projects.
  • Excellent written and verbal communication skills in English and advanced to fluent level in French.


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