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Enterprise Solutions Professional

1 week ago

Dublin, Dublin City, Ireland Stripe Full time
About the Role

We are seeking a highly skilled Enterprise Solutions Professional to join our team. As a key member of our Enterprise Support Team, you will play a crucial role in ensuring that our customers receive exceptional support and service.

Key Responsibilities
  • Troubleshooting complex user issues, communicating with high-value customers, and providing best-in-class support experiences via email.
  • Casework involves resolving user issues, managing business critical escalations, and improving service delivery for large users.
  • Developing relationships with users, analyzing and optimizing support documentation and processes, and identifying opportunities to improve support and overall experience with Stripe.
What We Offer

At Stripe, we are committed to creating a positive and inclusive work environment where our employees can grow and thrive. We offer competitive salaries, comprehensive benefits packages, and opportunities for professional growth and development.

  • Ambitious individuals who embody an empathetic, user-first mindset, embody Stripe's operating principles, and have a passion for delivering exceptional customer experiences are encouraged to apply.
  • The ideal candidate will be comfortable learning new functions and features of technical products and have experience leveraging root-cause analyses to make data-driven decisions.
Qualifications

To be considered for this role, you should possess a strong educational background, preferably in a relevant field, and have prior experience in account management, customer experience, program management, or project management.