Bilingual Customer Care Representative

5 days ago


Dublin, Dublin City, Ireland Procore Technologies Full time

Procore Technologies is building the software that builds the world. Our cloud-based construction management software helps clients efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.

About the Job

We're seeking a skilled Technical Support Professional to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences.

  • You'll acquire and maintain a thorough understanding of Procore's business model, system, and technologies.
  • You'll thrive in a high-volume, fast-paced contact center environment.
  • You'll partner with other Procore SMEs/departments to resolve complex customer problems.
Key Responsibilities

Customer Service: Manage customer cases through a queue of telephone, chat, and email inquiries.

Troubleshooting: Diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources.

Collaboration: Partner with other teams as needed to provide appropriate solutions.

Documentation: Maintain accurate documentation, record keeping, and data security.

Requirements

We're looking for a critical thinker who can assess and provide proactive advice and solutions. You should have:

  • Fluency in English and French.
  • 1 year or more experience in a contact center or technical support environment; or 2 years of related customer support experience.
  • Strong multitasking skills with the ability to self-manage workload.
  • Excellent written and oral communication skills.
  • Eagerness and ability to learn quickly.
Benefits

We offer a comprehensive benefits package, including private medical insurance, company pension plan, employee stock purchase plan, and 25 days of paid holidays per year.



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