Bilingual Customer Care Representative
5 days ago
Procore Technologies is building the software that builds the world. Our cloud-based construction management software helps clients efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.
About the JobWe're seeking a skilled Technical Support Professional to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences.
- You'll acquire and maintain a thorough understanding of Procore's business model, system, and technologies.
- You'll thrive in a high-volume, fast-paced contact center environment.
- You'll partner with other Procore SMEs/departments to resolve complex customer problems.
Customer Service: Manage customer cases through a queue of telephone, chat, and email inquiries.
Troubleshooting: Diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources.
Collaboration: Partner with other teams as needed to provide appropriate solutions.
Documentation: Maintain accurate documentation, record keeping, and data security.
RequirementsWe're looking for a critical thinker who can assess and provide proactive advice and solutions. You should have:
- Fluency in English and French.
- 1 year or more experience in a contact center or technical support environment; or 2 years of related customer support experience.
- Strong multitasking skills with the ability to self-manage workload.
- Excellent written and oral communication skills.
- Eagerness and ability to learn quickly.
We offer a comprehensive benefits package, including private medical insurance, company pension plan, employee stock purchase plan, and 25 days of paid holidays per year.
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