Temporary Customer Service Representative

2 weeks ago

Dublin, Dublin City, Ireland beBeeFundraising Full time €25,000 - €40,000
Temporary Fundraising Executive Job

We are seeking a skilled and empathetic individual to join our fundraising team as a temporary Fundraising Executive. You will be responsible for delivering exceptional customer service while meeting fundraising targets.

The ideal candidate will possess excellent communication and listening skills, with the ability to work in a fast-paced environment. They will also have experience in customer service, telesales, call centre work, or fundraising, with a strong attention to detail and accurate data entry skills.

This is a one-month temporary contract, requiring the right individual to thrive in a dynamic team environment. The selected candidate will receive comprehensive training on our CRM system.

Key Responsibilities:
  • Deliver outstanding customer service through phone calls to current, lapsed, and potential donors
  • Share updates on our charity's work and impact to inspire donations and thank supporters
  • Achieve agreed fundraising and supporter engagement targets
  • Work closely with the fundraising team to tailor messages and campaigns
  • Follow best practice, regulations, and GDPR requirements
Person Specification:
  • Excellent communication and listening skills with a warm phone manner
  • Empathy and sensitivity when discussing challenging topics
  • Ability to meet fundraising targets while maintaining supporter trust
  • Experience in customer service, telesales, call centre work, or fundraising
  • Strong attention to detail and accurate data entry skills

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