Customer Service Representative

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €30,000 - €55,000

We are seeking a Customer Service Representative to join our team.

Job Description:

As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients. You will handle inquiries, respond to customer service requirements, and provide accurate advice based on your in-depth knowledge of the business and services.

Key Responsibilities:
  • Handle customer inquiries via inbound calls and email.
  • Respond to all customer service requirements per service levels, procedures, and guidelines.
  • Provide accurate advice based on your knowledge of the business and services.
  • Meet and exceed individual and team targets.
  • Resolve queries on a first-call basis.

You will also make outbound calls for sales and renewals, work collaboratively to achieve team goals, and commit to personal development and growth.

Qualifications and Skills:
  • Excellent attention to detail and accuracy.
  • Strong verbal and written communication skills.
  • Decision-making and numerical skills.
  • Sales negotiation and administrative skills are highly desirable.
Benefits:
  • Bike to Work Scheme
  • Tax Saver Travel Scheme
  • Discounted onsite gym and Montessori (Dublin 4)
  • Employee Assistance Program
  • Health Insurance, Life Cover, and PHI
  • Support for exams and professional memberships
  • Opportunities for professional and personal development

This role is subject to Fitness and Probity Standards and the Individual Accountability Framework Act 2023. Successful candidates will receive necessary training.

What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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