Customer Service Representative

4 weeks ago

Dublin, Dublin City, Ireland STL Logistics Ltd Full time

STL Logistics is recruiting a Customer Service Representative to be based at their customer location in St James Gate. This is an ideal role for an administrative person who is sharp in communications and admin tasks.

About the Role

The Customer Service Representative will be responsible for providing a consistent and high standard service to customers through various communication methods.

Responsibilities

  • Liaising with customers in a positive and professional manner, through all communication methods ensuring a consistent and high standard service.
  • Responsible for prompt query resolution for all customers - Phone / Email.
  • Responsible for communication of any issues to various internal departments e.g., transport, operations, sales etc.
  • Completion of POD delivery dockets.
  • Generation of reports and administration of fleet tracking system.
  • Monitoring of deliveries on an ongoing basis to pre alert customers of any lateness or failures.
  • Provide accurate, valid, and complete information by using the right methods/instructions.
  • Follow up queries within agreed timelines to ensure issues are satisfactorily resolved.
  • General Day to Day administrative duties plus additional duties (as the role evolves).
  • Build sustainable relationships of trust with customers and team members through clear and effective communication.
  • Liaise with Transport Planners and Management in relation to escalation of issues where necessary.

Qualifications

  • Previous Customer Service experience in a fast-paced environment.

Required Skills

  • Excellent verbal and written communication skills.
  • A high level of accuracy and attention to detail.
  • Strong computer skills are essential.
  • Proven ability to deal with problems and solve them effectively and in a timely manner.
  • Ability to work well either individually or as part of a team.
  • Experience working with systems such as MS Word/ Excel and SAP.

Preferred Skills

  • None specified.

Pay range and compensation package

  • Not specified.

Equal Opportunity Statement

STL Logistics is committed to diversity and inclusivity in the workplace.

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionAdministrative
  • IndustriesTransportation, Logistics, Supply Chain and Storage

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