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People Operations Business Strategy Partner
2 weeks ago
The Compass Group at Google is committed to feeding the world responsibly and sustainably through food@work program leadership and Alphabet's ecosystem.
The People Operations team exists to hire, train, coach and partner with Senior leadership, operational management, subject matter experts and frontline team members to champion excellence in our people practices as these teams deliver the Food program.
Our team supports management to ensure compliance with all local laws and company standards, providing an excellent place to work, creatively solving people issues, offering resources for managers to bring team members to their best possible performance and supporting career development.
Role Summary:
This role will be a key partner to Operational teams, activating Talent strategy by focusing on Employee Engagement, Employee Relations & People Analytics while supporting other activities.
The position will also support people projects, manager skills training, compliance, etc. for the Compass at Google program, promoting operational excellence.
Key Responsibilities:
- Partner with local country teams to identify areas of opportunity in attracting top talent, supporting initiatives to attract the best talent in the market.
- Support social media utilization and brand asset usage to acquire top talent.
- Ensure local HR recruiting processes comply with local legislation while maintaining company processes to attract top talent.
- Partner with managers to screen, interview candidates, and counsel managers on candidate selection as needed.
- Oversee new employee onboarding processes to foster positive inductions, enhance employer brand and support organizational goals.
- Support Employer Brand initiatives as required.
- Actively support time to fill ratio aim of below 30 days, where appropriate.
Employee Development:
- Ensure teams set employees up for success with great onboarding for all roles at all levels.
- Guide management through regional talent workshops.
- Own the talent workshops output action plan alongside Operational lead.
- Ensure all employees identified as needing it have an active, bespoke and relevant development plan.
- Engage, coach and support top talent to develop great careers within the team.
- Leverage in-house learning and development (L&D) programs of Compass Group.
- Train, coach and mentor managers, supervisors and employees on developing great career pathways.
Employee Engagement:
- Cultivate, develop and ensure a culture where employees feel cared for, respected and valued, with open and productive relationships between management and employees.
- Champion and activate Global engagement survey framework to build a great place to work.
- Align with head office to target compensation and benefits necessary to attract, retain and motivate quality people within the comparator market.
- Proactively identify areas in HR policies, benefits, processes to improve efficiency and increase staff motivation/retention.
- Implement regular employee engagement surveys and manage resulting initiatives effectively.
- Develop site/area specific retention plans aiming to consistently reduce turnover.
Employee Relations:
- Cultivate a proactive approach to ER with Leadership and Management team.
- Advise managers and employees on conditions of employment, HR policies and processes.
- Develop strategies, tools, training and approaches to reduce internal and external ER cases/issues.
- Utilize local country framework and training to upskill leaders in managing employee relations matters effectively.
- Develop a proactive and supportive working culture when dealing with employee issues.
- Manage people issues as they arise with Operational partners, advising management in appropriate resolution of employee relations issues.
- Manage and complete HR investigations as necessary.
- Provide an open door policy to support and help employees who visit with issues and questions.
- Oversee the establishment and maintenance of an efficient offboarding system, including conducting exit interviews with employees leaving the company.
- Maintain all local laws and company employment guidelines consistently, ensuring compliance with legislative requirements.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
People Analytics & Systems:
- Analyze employee data and develop reports for management to track strategic goal accomplishment.
- Develop and lead HR projects for the leadership team, sector corporate office and Compass Group as required.
- Manage the MyOpportunity system for your region.
- Cultivate and partner closely with the Compass Group People team.
- Support the wider People Operations team in region and Compass Group HR Team, as needed.
- Utilize and maximize Compass Group HR systems, including training managers to use them.
- Lead the exploration of opportunities to utilize/implement HRIS system/technology to eliminate administrative tasks, empower employees, and meet other needs of the organization.
Minimum Qualifications:
- College degree or equivalent work experience.
- 7-10 years HR experience in a generalist setting.
- Ability to work in a complex stakeholder environment.
- Ability to work in a team and influence across job functions and company levels.
- Experience in leading teams.
- Passionate about the employee experience and environment.
- Ability to teach and train various subjects to individuals and small groups.
- Strong commitment to confidentiality.
- Ability to stay calm under pressure.