
Customer Service Assistant
1 week ago
We are seeking a highly skilled Customer Support Coordinator to join our team. This role involves providing exceptional support to our clients, ensuring their needs are met and exceeded.
Responsibilities include:
- Delivering pre and post-sales support to customers and channel partners.
- Preparing accurate quotations in line with company standards.
- Conducting analysis and reporting, including weekly updates for customers.
- Managing quality returns and coordinating with repair centres.
- Resolving post-sales issues related to orders, delivery, and payments.
- Validating data across reports for sales representatives and customers.
- Taking on assigned projects and adapting responsibilities to meet goals.
Required Skills and Qualifications
- Experience in a customer support or account coordination role.
- Strong analytical and technical skills to manage complex projects.
- Excellent written and verbal communication skills in English.
- Familiarity with Microsoft Dynamics 365 is preferred.
- Demonstrable organisational skills and ability to work independently.
- Capability to plan and implement new technologies as required.
What We Offer
A dynamic work environment within a well-established organisation. Opportunities for professional development and growth A culture that values collaboration, innovation, and excellence
Equal Opportunity Employer
Our client is an Equal Opportunity/Affirmative Action employer, ensuring a workplace free of discrimination or harassment.
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