Exceptional Customer Service Specialist

3 days ago

Cork, Cork, Ireland beBeeCustomerService Full time €25,000 - €40,000
Job Overview

About the Role

We are seeking a Customer Support Representative to provide exceptional customer service and administrative support to our clients. This is a full-time position with benefits and opportunities for professional growth.

The Position
  • This role involves managing customer queries via telephone, ensuring a high-quality service is delivered consistently.
  • You will be responsible for resolving customer inquiries with an emphasis on first-contact resolution.
  • Fulfillment of administrative tasks is also a key responsibility.
  • Identifying customer needs and providing the right solutions to customers is crucial in this role.
  • Meeting performance goals and objectives is essential for success.
Key Responsibilities
  • Manage customer calls professionally and efficiently.
  • Resolve customer issues promptly and effectively.
  • Perform administrative duties as required.
  • Develop strong relationships with customers to ensure their satisfaction.
  • Contribute to a positive and productive team environment.
Requirements and Qualifications
  • Excellent communication and interpersonal skills.
  • Able to multitask and prioritize tasks effectively.
  • Customer-focused and empathetic approach.
  • Time management and organizational skills.
  • Flexible and adaptable to changing business requirements.
Skills and Experience
  • Previous customer service experience is highly desirable.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Highly organized and detail-oriented.
Benefits and Opportunities
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.

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