Interim Head of Growth and Retention
5 days ago
About Us:
We are a technology-driven company that prioritises customer success and innovative solutions.
Our blended teams of local and nearshore talent are designed to deliver high-quality results, and we specialise in cloud migration, digital transformation, and customer lifecycle management.
As an Interim Head of Customer Lifecycle Management, you will play a critical role in driving operational excellence and ensuring the continued execution of data-driven engagement strategies.
The successful candidate will have extensive experience in CRM, customer lifecycle management, or retention marketing, and robust management skills with a track record in operational management.
Job Description:
You will lead the CLM team and ensure proficient delivery of customer involvement initiatives. You will oversee customer lifecycle campaigns using Salesforce Marketing Cloud and ensure data-driven insights guide campaign performance and optimisation.
You will act as the primary CLM contact for internal stakeholders and compliance teams, manage CRM and CXTech tools to maximise automation and personalisation, and collaborate with Marketing, Loyalty, Analytics, and Tech teams to align strategies.
Requirements:
- Extensive experience in CRM, customer lifecycle management, or retention marketing
- Robust management skills with a track record in operational management
- Expertise in Salesforce Marketing Cloud and customer data platforms
- Proficient in solving problems, working with stakeholders, and using data to make decisions
- Experience with GDPR compliance and data privacy regulations
- Proven ability to drive cross-functional collaboration and business impact
What's in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
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