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Patient Experience Coordinator

2 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

**Job Overview:**

TN Ireland is seeking a Patient Experience Coordinator to join our team. This role will be responsible for promoting and maintaining a customer-focused environment, ensuring service users and staff are treated with dignity and respect.

**Key Responsibilities:

  • Promote and maintain a customer-focused environment by ensuring service users and staff are treated with dignity and respect.
  • Seek feedback from service users to assist in evaluating the service and making improvements.
  • Develop and implement systems to improve response to patients' complaints and enhance all aspects of patient satisfaction.
  • Collate weekly/monthly/quarterly/annual departmental reports and presentations as agreed.

**Requirements:**

  • Excellent interpersonal and communication skills.
  • Demonstrated ability to work effectively with diverse stakeholders.
  • Knowledge and understanding of relevant legislation, including the Health Act 2004, HSE's Your Service Your Say, Freedom of Information Act, Data Protection Acts, and GDPR.