Market Operations Professional

6 days ago

Dublin, Dublin City, Ireland beBeeSpecialist Full time €80,000 - €120,000
Job Title: Market Operations Specialist

Description:
Our team is responsible for responding to real-time crises, identifying and evaluating emerging risks, conducting risk-related investigations, and assessing how we can best benefit our community. We drive continuous improvement with our partners across the globe by understanding and managing incidents and crises to resolution.

We focus on high-priority, complex, or regulatory enforcement demands where our systems or scaled solutions require specialized support. Our team is flexible and agile, bringing enforcement experience that can be deployed to shifting priorities and dynamic emerging situations, necessary local context, language, policy, community, or functional expertise.

You will work closely with stakeholders in Operations, Policy, Legal, Process, and Product teams to review and enforce content reported for potential abuse, resolve user account issues, improve the overall support experience for users, and solve enforcement issues across a wide range of markets.

Your Responsibilities:
  • Work as part of the SEO Europe team enforcing crisis response within the region while representing the DACH Market
  • Work as part of an On-call Operational structure to enforce critical content within SEO Markets with a higher focus on DACH Market
  • Use a combination of DACH market geopolitical knowledge, understanding language nuances, and minority communities to capture signals and insights to enforce and solve complex risk and operational issues within the region
  • Support scoping of scalable solutions to improve the support of our community of users in the Europe region and in partnership with other regions
  • Investigate and resolve issues that are reported on Meta products such as requests for account support and reports of potentially abusive content including graphic images, videos, and text, offensive or derogatory language, and other objectionable material
  • Support enforcement efforts on agnostic content that originates from multiple sources globally where language expertise is not required
  • Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks
  • Support region-wide programs of work supporting peak season buying initiatives protecting advertisers businesses and removing friction in the ad delivery process

Requirements:
Professional working proficiency in English and German.
1+ year of professional experience within an operations environment.
Experience communicating with a variety of audiences and stakeholders within the DACH region.
Candidate should be able to work with graphic and/or objectionable content.
Experience working with ambiguity and developing new processes or solutions in response to changing circumstances.

About Us:
We build technologies that help people connect find communities and grow businesses. When Facebook launched it changed the way people connect. Apps like Messenger Instagram and WhatsApp further empowered billions around the world. Now Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

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