Support Specialist

4 days ago

Waterford, Waterford, Ireland beBeeCommunication Full time €45 - €55
Customer Service Position

As a frontline representative, you will be the initial point of contact for clients, providing exceptional support and ensuring a positive experience.

The Role:
  • You will work in a dynamic environment, delivering top-notch customer service and resolving issues efficiently.
  • Strong communication skills, active listening, and problem-solving abilities are essential for this role.
  • Participate in comprehensive training programs to enhance your skills and knowledge.
Key Responsibilities:
  • Provide high-quality support via telephone and other channels.
  • Utilize strong problem-solving skills to resolve client queries efficiently.
  • Maintain accurate records of client interactions.
Requirements:
  • Fluency in English is mandatory.
  • Possess strong IT literacy and excellent telephone manner.
  • Self-motivated and friendly with a positive outlook.
  • Ability to handle confidential information and maintain high levels of quality assurance.
Benefits:
  • Competitive hourly rate of €12.70 with opportunities for performance bonuses.
  • 20 days holiday (pro rata) per year.
  • Permanent contract of employment with opportunities for career progression.

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