Support Specialist Position

1 week ago


Waterford, Waterford, Ireland beBeeSupport Full time €40,000 - €58,000
Job Title:

Seeking a skilled Support Specialist to join our team.

Key Responsibilities:
  • Manage client communication and ticket notes.
  • Troubleshoot support issues and escalate when necessary.
  • Mentor new staff members.
  • Communicate issues internally through huddles and MS Teams.
  • Coordinate with clients and vendors.
  • Work towards weekly goals assigned by the Service Delivery Manager.
  • Ensure client data integrity and security during troubleshooting.
  • Document changes and processes in the documentation system.
Required Skills:
  • Knowledge of Windows and Mac OS – configuration and troubleshooting.
  • Basic administration of Office 365, Azure, Active Directory and MS Office.
  • Networking hardware; switches, wireless access points, network firewalls and routers.
  • Familiarity with Windows Server OS and virtualization.
Why Work With Us:
  • Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
  • Committed to diversity, equality, inclusion and belonging
  • Internal mobility and development opportunities
  • Flexible working with a family-friendly focus


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