
Support Specialist Position
1 week ago
Seeking a skilled Support Specialist to join our team.
Key Responsibilities:- Manage client communication and ticket notes.
- Troubleshoot support issues and escalate when necessary.
- Mentor new staff members.
- Communicate issues internally through huddles and MS Teams.
- Coordinate with clients and vendors.
- Work towards weekly goals assigned by the Service Delivery Manager.
- Ensure client data integrity and security during troubleshooting.
- Document changes and processes in the documentation system.
- Knowledge of Windows and Mac OS – configuration and troubleshooting.
- Basic administration of Office 365, Azure, Active Directory and MS Office.
- Networking hardware; switches, wireless access points, network firewalls and routers.
- Familiarity with Windows Server OS and virtualization.
- Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
- Committed to diversity, equality, inclusion and belonging
- Internal mobility and development opportunities
- Flexible working with a family-friendly focus
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