Hospitality Experience Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeGuestExperience Full time €45,000 - €53,000
Memorable Guest Experiences

Creating exceptional guest experiences is at the heart of our hotel's operations. As a Guest Service Manager, you will play a key role in leading and inspiring our team to deliver outstanding service.

Key Responsibilities:
  • Support Front Office Operations: Ensure seamless day-to-day operations, motivating receptionists to provide top-notch experiences for our guests.
  • Lead by Example: Maintain a positive and empowered team, driving motivation and excellence in all aspects of service delivery.
  • Contribute to Hotel Success: Collaborate with the team to maintain accurate rate management, overbooking control, and contribute to maintaining a full and happy house.
  • Identify and Resolve Operational Issues: Work closely with the team to identify and resolve any operational issues, ensuring seamless service delivery.
Qualifications:
  • Individuality: We value unique perspectives and encourage individuality, fostering an environment where creativity thrives.
  • Passion for Hospitality: Our passion for delivering exceptional experiences drives us to innovate and improve continuously.
  • A Positive Impact: You will leave a lasting impression on our guests, creating memories that extend beyond their stay.
  • No Egos: We prioritize teamwork and collaboration, leaving personal biases at the door.
  • Open-Mindedness: We welcome new ideas and approaches, embracing calculated risks to drive growth and innovation.
  • Team Player: You will be part of a dynamic team that supports each other, works together, and has fun along the way.
  • Technical Skills: Familiarity with front desk operating systems and understanding of GDS would be advantageous.
What's in it for you?
  • Join a Passionate Team: Be part of a dedicated team that shares your passion for hospitality and commitment to excellence.
  • Competitive Benefits: Enjoy 30 days holiday (including bank holidays), pension, life insurance, free meals during shifts, and more.
  • Personal Growth: Receive training and ongoing development opportunities to help you thrive in your role.
  • Volunteer Opportunities: Take time off to volunteer with one of our partner charities, making a positive impact in the community.
  • Hox Hero and Nifty Fifty Rewards: Earn rewards for living our values and demonstrating excellent service.
  • Diversity and Inclusion Events: Participate in regular events celebrating diversity and promoting inclusion within our team.
  • Team Get-Togethers: Join regular team celebrations and social events, fostering a sense of camaraderie and belonging.
  • Exclusive Discounts: Enjoy excellent discounts across The Hoxton and Ennismore family businesses.

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