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Customer Service Team Leader Position
2 weeks ago
About the Company
TN Ireland is a dynamic organization dedicated to delivering exceptional customer service. We are committed to creating a positive and supportive work environment that fosters growth and development.
The Role
We are seeking an experienced Customer Service Team Leader to join our team. As a key member of our leadership team, you will be responsible for guiding and supporting our customer service representatives in providing world-class service to our customers.
Responsibilities
- Lead by example and demonstrate excellent customer service skills.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Mentor and coach customer service representatives to achieve their full potential.
- Work collaboratively with other departments to ensure seamless communication and efficient issue resolution.
- Monitor and analyze performance metrics to identify areas for improvement.
Requirements
- Prior experience as a customer service team leader or manager.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Demonstrated ability to lead and motivate a team.
Benefits
- A competitive salary and benefits package.
