IT Technical Support Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeIT Full time


As the primary point of contact for IT incidents and service requests, you will be responsible for delivering exceptional support to our organization.

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripheral equipment. Ensure seamless access to core systems, trading platforms, and other applications.

Manage user accounts in Active Directory and other enterprise systems. Escalate unresolved issues to technical teams as required.

Maintain accurate records of all support requests, solutions, and escalation actions. Collaborate with internal stakeholders to deliver quality services.

Responsibilities:

  • Troubleshoot hardware, software, and networking issues
  • Provide 2nd line support for hardware, software, operating systems, and applications
  • Support secure access to core banking systems, trading platforms, and other financial applications
  • Perform user account management in Active Directory and other enterprise systems
  • Escalate unresolved issues to appropriate technical teams in accordance with SLA guidelines
  • Maintain accurate records of all support requests, solutions, and escalation actions

Requirements:

  • 5 – 7 years of proven experience in an IT Service Desk or IT Support Engineer role (preferably in a financial services environment)
  • Strong knowledge of Azure, Microsoft Windows OS, Office 365, and Active Directory
  • Familiarity with ITIL principles and service management tools
  • Experience troubleshooting hardware, software, and networking issues
  • Understanding of security best practices in a regulated industry
  • Excellent communication, problem-solving, and customer service skills

Benefits:

  • Reliable and good communications skills
  • Highly organized, with the ability to manage multiple priorities
  • Proactive in identifying and resolving potential issues before they escalate
  • Team-oriented with a commitment to collaboration and knowledge sharing

Bonus of up to 30% on top of base salary
Pensions, Health care, Income Protection, Insurance
A strong focus on training and development, unlimited courses offered

  • IT Technical Support Specialist

    4 hours ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €30,000 - €50,000

    Job Title: IT Technical Support Specialist">We are seeking a highly motivated and detail-oriented IT technical support specialist to join our dynamic IT team. This entry-level role provides first-line technical support to end-users, resolves basic IT issues, and escalates complex problems to specialized teams.">Key Responsibilities:">">Provide first-line...

  • Technical Support Specialist

    1 day ago

    Dublin, Dublin City, Ireland Tricentis Ireland Limited Full time

    Location: Dublin, IrelandHybrid: 3 days per week in the officeThe Technical Support Specialist will be responsible for providing technical support for our Tricentis catalog with a concentration on our Tricentis Tosca product.The Support Specialist will work from the SAP subsidiary in Dublin, Ireland.Responsibilities* Technical analysis and processing of...

  • Technical Support Specialist

    1 day ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €45,000 - €65,000

    **Job Opportunity**We are seeking a skilled Technical Support Specialist to provide expert assistance via chat or email during regular working hours.This is a full-time, home office based position that requires strong analytical and problem-solving skills, with the ability to communicate complex technical ideas fluently in English.The ideal candidate will...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €42,700 - €56,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This role will be responsible for delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction.Job Responsibilities:Communicate with customers via email, live chat, and...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeIT Full time €60,000 - €85,000

    Job SummaryWe are seeking an experienced IT Support Specialist to provide exceptional technical support and maintenance services for our client's Dublin City Centre office.Review, troubleshoot and approve the operational quality of desktops, notebooks, printers and associated peripherals.Install, maintain and optimize desktop/notebook configurations at...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Vanta Inc. Full time

    At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.As a Technical...

  • Technical Support Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Megaport Full time

    Join to apply for the Technical Support Specialist role at MegaportJoin to apply for the Technical Support Specialist role at MegaportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from MegaportThis is a 6-month contract position based hybrid out of our Dublin office, supporting Megaport's global customer base...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeIT Full time €60,000 - €80,000

    Job Title: IT Support SpecialistServe as the primary point of contact for IT incidents, service requests, and technical queries via phone, email, and ticketing system.Key Responsibilities include providing second-to third-line support for hardware, software, operating systems, and applications. Troubleshoot and resolve issues related to desktops, laptops,...

  • Leading Technical Support Role

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeApplication Full time €40,000 - €60,000

    Technical Application Support SpecialistOur prominent client in Dublin city centre is seeking an experienced Technical Application Support specialist to assume a key role in their technical team.Key Responsibilities:Deliver high-quality technical support for applications and systemsThoroughly investigate and resolve complex application issuesCollaborate with...

  • MS 365 Technical Support Specialist

    1 week ago

    Dublin, Dublin City, Ireland Sabeo Full time

    Description MS 365 Technical Support SpecialistInitially a 6-month daily rate contractRemote Required Experience: Candidate must have Microsoft 365 suite experience (MS bookings and Ms forms)Experience creating MS bookings and MS formsHelp to shape end-to-end solutions and solution architectures for MS 365Troubleshoot various Office 365 issues including...