Customer Experience Lead

3 days ago


Limerick, Limerick, Ireland Nestlé Sa Full time
About Us

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.

We've been responding to consumers' increasing appreciation for quality coffees since 2001 in the UK, with year-on-year growth testament to the quality of our offering.

Our values are rooted in respect, embracing diversity and giving everyone the chance to be the best they can be.

As a Retail Supervisor, you'll be an integral part of our team, working closely with colleagues to deliver exceptional customer experiences and drive sales performance.

You'll have the opportunity to:

  • Complete shop floor observations and provide feedback to the team
  • Utilise customer experience and everyday coaching across the team
  • Deliver a high standard of customer service
  • Facilitate team training sessions
  • Take accountability for managing and resolving escalated complaints
  • Monitor and lead on internal control processes
  • Lead on ad hoc audits

We're committed to equal opportunity for all candidates, regardless of gender identity, ethnicity, disability, or LGBT+ status.



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