Customer Experience Director

4 days ago


Limerick, Limerick, Ireland The Boots Company PLC Full time
About the Role
We are seeking a talented and results-driven Customer Experience Director to lead our customer experience initiatives and drive business growth through exceptional customer service. As a key member of our leadership team, you will play a critical role in shaping our customer experience strategy and ensuring seamless delivery of customer service and patient care.

Key Responsibilities:
  • Developing and implementing customer experience strategies to drive business growth and improve customer satisfaction.
  • Leading cross-functional teams to deliver customer experience initiatives and projects.
  • Collaborating with the Area Manager to identify areas for improvement and implement changes to enhance customer experience.
  • Maintaining accurate records and reporting to ensure compliance with company policies and procedures.


Requirements
  • Proven experience in a customer-facing role or in a leadership position.
  • Strong understanding of customer experience principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing circumstances.
  • Desire to continuously learn and develop new skills.


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