Customer Experience Champion

5 days ago


Dublin, Dublin City, Ireland Naylor's Equestrian Llp Full time
Job Requirements:
We are seeking a highly skilled and motivated Retail Excellence Associate to join our team at Naylor's Equestrian Llp. The successful candidate will be responsible for delivering exceptional customer experiences, pursuing sales targets, and maintaining high visual and merchandising standards.

Key Responsibilities:
  1. Foster long-lasting relationships with customers through personalized service, ensuring they receive the best possible experience and stay informed about our customer service measurement program.

  2. Pursue and surpass sales targets by effectively utilizing in-store devices, showcasing our comprehensive product range, and seizing opportunities for additional sales.

  3. Maintain impeccable visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

  4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety protocols.

  5. Process sales transactions, including cash handling and card payments accurately and efficiently.

  6. Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.

  7. Maintain stock levels on the shop floor and ensure shelves are well-organized and visually appealing.

  8. Address and resolve customer queries in a professional and courteous manner.

  9. Collaborate closely with other sales assistants and team members to achieve store targets.



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