Customer Experience Champion

4 days ago

Dublin, Dublin City, Ireland Marks & Spencer Plc Full time

At Marks & Spencer Plc, we are looking for a skilled Sales Advisor to join our team.

About the Role:

The successful candidate will be responsible for delivering an exceptional customer experience by serving and selling in-store and through all digital channels.

Main Accountabilities:

  • Create an exceptional customer experience by proactively serving customers and role modelling excellent service behaviours.
  • Put customers first and prioritise their needs before tasks.
  • Maintain an inspiring shopping environment through excellent product presentation and availability.
  • Contribute to Plan A initiatives that support store and local community efforts.

Selling Expertise:

  • Confidently sell products and services using knowledge of offerings to drive sales in-store and online.
  • Ask questions to understand customer needs and offer personal recommendations and suggestions.
  • Participate in store events to achieve sales targets.
  • Create opportunities to sell across all service points.

Store Operations:

  • Understand store business priorities and contribute to improving performance.
  • FOLLOW safe and legal working practices.
  • Minimise losses throughout the store by working efficiently.
  • Deliver key activities and operational processes within areas of responsibility and identify opportunities for improvement.

Team Collaboration:

  • Adapt and work flexibly across the store to support colleagues in meeting customer and business needs.
  • Prioritise personal development and seek opportunities to grow knowledge.
  • Share expertise with colleagues to encourage learning and development and promote team performance.

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