IT Operations Leadership Role

2 days ago


Dublin, Dublin City, Ireland Evad Technology Group Full time

About this Opportunity

We are looking for a highly skilled IT Operations Leadership Role holder to join our team at Evad Technology Group. This is an exciting opportunity for someone who is passionate about delivering exceptional service and driving business growth.

Key Responsibilities:

  • Resource Management: Guide and mentor Resource Controllers, implement daily structures, and assist with escalations.
  • Training and Upskilling: Enhance the skills of the engineering department and provide expertise when needed.
  • Escalation Support: Handle escalation calls from Level 2 Engineers and mentor Level 1 and 2 engineers on resolving issues.
  • Documentation Implementation: Oversee the implementation of documentation with Resource Controllers and the commercialization of new ideas.
  • Feedback to Directors: Provide regular feedback to Directors through file audits, one-on-one observations, and team meetings.

Requirements:

  • Leadership Experience: 10+ years of experience in leading teams and projects.
  • Business Awareness: Strong understanding of business principles, including finance, marketing, and sales.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to influence others.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex problems and develop effective solutions.
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